For the purpose of these terms & conditions the following words shall have the following meanings:
(a) “The Company” shall mean Think Gas Heating Services LTD. (b) “The Customer” shall mean the
person or organisation for whom the Company agrees to carry out works &/or supply materials. The
Operative or Engineer shall mean the representative appointed by the Company.
1. Think Gas Heating Services LTD will undertake work booked and for the price agreed in
writing. Whilst every effort is made to make sure all details of the job are covered before work
commences, sometimes things are missed or there are parts of the job which are impossible
to quote for until work has commenced.
1b. If additional work is necessary to complete the quoted job, then this will be discussed with the
customer before work is carried out. An oral agreement for additional work is all that is necessary,
unless either party feels it should be written.
1c. If the customer is not available to discuss the additional work with after reasonable effort is made
to contact the customer, then it will be assumed that the additional work is permitted to be carried out,
and invoiced as such. This situation is rare as the customer is normally at home during undertaken
work, or easy to contact via phone.
1d. If additional work is refused, then Think Gas Heating Services LTD will undertake the parts of the
quoted work that are still able to be carried out, with the full invoice still billable on completion.
1e. Think Gas Heating Services LTD cannot be held responsible for the overall effectiveness,
presentation, and completion of the original quoted work, should the customer refuse any necessary
1f. If the customer wants to add additional work to the quote, then Think Gas Heating Services LTD
reserve the right to refuse.
2. Should there be found any dangerous, perished, missing, corroded or faulty equipment,
fixtures, fittings or parts then Think Gas Heating Services LTD will not be held responsible
should they fail in any way, nor responsible for what damage they may cause or additional
costs needed to fix. Sometimes these are impossible to diagnose as faulty until after they
have failed.Think Gas Heating Services LTD will not be liable should existing parts fail when
used for their intended purpose
2a. A very good example of this is hot water cylinders with seized immersion elements. When
changing a hot water cylinder immersion element, it has been known for the cylinder to split when
trying to extract the element. This can cause leaks and significant damage, not to mention the cost of
a new cylinder. Think Gas Heating Services LTD are not responsible should this happen, as it would
be impossible to tell the integrity of the cylinder or the physical state of the immersion element until
after it has failed, which would then be too late. It is very rare this happens; it can usually be spotted
that such a failure may occur, but not always.
2b. Another example are pipes which have been incorrectly fitted or ‘bodged’ together. Should this
part need to be disassembled or removed, it will be impossible to put back in such a ‘bodged’ manner,
so it will be billed to put back together correctly, including any new parts needed.
2c. Any corroded parts, fittings or fixtures which must be taken apart in a way not designed by the
manufacturer i.e.. Ripped apart or cut off, will also need to be replaced, and billed as such
2d. Should there be anything that constitutes a danger to person or property, or does not meet legal
requirements, then this will have to be rectified, at cost to the customer, before further work can be
3. Think Gas Heating Services LTD work to strict building, gas, water and health and safety
regulations. If work already carried out in the place of work is deemed to not be up to these
current standards, then Think Gas Heating Services LTD could be deemed liable in a court of
law, so the onus of rectifying this work would fall on Think Gas Heating Services LTD, at cost
to the customer, or the situation made safe.
3a. A good example of this would be an undersized gas pipe to a boiler. The installer may have
installed incorrectly sized pipework, thus making the boiler dangerous to operate. If working on this
boiler and this fault is found, then it then becomes mandatory for Think Gas Heating Services LTD to
either fix the issue, or make safe the boiler.Think Gas Heating Services LTD will not be held
responsible for switching off or disconnecting any appliance, gas or water structure if it is deemed
4. Think Gas Heating Services LTD will not be held responsible for damage to any furnishings,
fixtures or items that are in the way of the engineer undertaking the work. The customer is
asked to move anything they believe may be in the engineer’s way while undertaking work. If
they are not removed, then the customer may be asked to move them with additional fees
being added should this take a considerable time.
4a.Think Gas Heating Services LTD will not be responsible for anything which is in the way of the
engineer undertaking their work, nor any accidental damage to items which have not been removed.
4b. The customer is required to remove carpets and furnishings so the engineer can remove
floorboards, where necessary. Think Gas Heating Services LTD will not be responsible for any
damage or presentation should the customer fail to do so
5. If a deposit is required, the amount is to be transferred to the bank details below. As soon as
the deposit has been received and cleared, the job will be deemed to be booked as per the
agreed date and time.
5a. Should the deposit be delayed in being transferred and Think Gas Heating Services LTD no
longer has the dates available, then the deposit will be transferred back once the customer has sent
their banking details or alternatives dates will be booked.
5b. Once the deposit has been sent, it will be refundable up to 48 hours before the date the work is
due to commence. Cancellation will need to be discussed and confirmed with Think Gas Heating
Services LTD in writing before this deadline. Any cancellations less than 48 hours before the date of
work commencing will result in the loss of the deposit,
5c. Should Think Gas Heating Services LTD cancel the job, for whatever reason, then the deposit will
be returned as soon as possible,
5d. Payment for the work undertaken is to be made, and cleared, on completion, on the same day,
unless otherwise agreed in writing.
5e. Payments are to be made by bank transfer, cash, or card. Card payments will incur a 5% fee.
5f. Should payments not be made on time, thenThink Gas Heating Services LTD reserve the right to
pursue any monies owed through the legal system, including additional cost of legal fees and interest
added to the invoice at the rate of 4% over the base rate.
6. Whilst reasonable effort will be made to work in a safe and secure premise, Think Gas
Heating Services LTD will not be deemed responsible should anyone on the premises injure
themselves or cause damage to property whilst work is being undertaken. The customer is
responsible for everyone, apart from employees of Think Gas Heating Services LTD, during
the time work is undertaken and must act as such. Any damage caused by the customer will
7. The customer waives their right to a 14-day cooling off period under the Consumer Contract
(Information, Cancellation and Additional Charges) Regulations 2013
8. Any, and all, work will not be deemed to be completed until the end of the quoted work.
7a. Any, and all, works will not be at the finished standard until Think Gas Heating Services LTD has
finished and gives the customer the invoice.
7b. Should the customer decide they no longer want Think Gas Heating Services LTD back to carry
on works carried out, for whatever reason, then the full invoice will be payable. This also includes
same day work, should the engineer leave the premises for whatever reason.
7c. The customer holds no right to withhold any tools or materials brought onto the premises. They
must be made available immediately or legal proceedings will be brought to retrieve these items, for
which the customer will be fully liable, including loss of earnings.
7d. Any, and all, items that were not on the premises before the job was quoted for remain the
property of Think Gas Heating Services LTD and access cannot be denied retrieving them.
7e. If the customer is dissatisfied with the work for any reason, then they reserve the right to pursue
whatever channel they deem necessary. Withholding payment, however, is not one of those rights.
9. Unfortunately, from time to time, unexpected things happen which are out of the control of
Think Gas Heating Services LTD, Examples include the breakdown of vehicles, medical and
personal emergencies, weather, traffic, and technological failure (sat nav or phone inoperable
for example). The delivery of parts can also be delayed .
8a. If any of these scenarios arise,Think Gas Heating Services LTD will do their best to advise the
customer about the situation and how it impacts the job. This may mean the cancellation or
postponement of some or part of the job. If this is the case, we will try to come to an arrangement
about the work that is required. Think Gas Heating Services LTD are not responsible for how this may
impact the customer as these situations are deemed out of our control.
8b. If partial work has already been carried out, and it cannot be completed, then a fair and
reasonable negotiation shall take place to settle the invoice to that date. This will be proportional to
the agreed quote.
10. Any, and all, parts, purchased by the customer will not be subject to any warranty. Should the
parts be deemed to have caused damage, failure or fault to the work completed, then the
guarantee for the work carried out will be deemed void.
9a. If the parts supplied by the customer are not sufficient to complete the work as quoted, then
additional costs may be added on to do so.
11. The customer has statutory rights on parts supplied and labour undertaken byThink Gas
Heating Services LTD . Should anything go wrong with anything supplied or installed, then
Think Gas Heating Services LTD will make reasonable effort to sort the issue as soon as
practicable. If the fault lies with a manufacturers part, then the part will be replaced free of
charge, but labour may be billable. If the cost of the labour can be recovered from the
manufacturer, then this will be sent to the customer after the invoice is paid.
11a. Any signs of tampering will make any warranty and guarantee void. Defects or flaws which are
as a result of any misuse, failure to adequately and properly maintain, neglect or failure to follow
instructions or recommendations will also void warranty.
11b. Any warranty ceases should the customer, or someone authorised by the customer, not live at
11c. If, after the Company shall have carried out the works, the Customer is not wholly satisfied with
the works then the Customer shall give notice in writing within 12 months to the Company & shall
afford the Company, and its insurers, the opportunity of both inspecting such works, & carrying out
any necessary remedial works if appropriate. The Customer accepts that if he fails to notify the
Company as previously mentioned then the Company shall not be liable in respect of any defects in
the works carried out.
11d. Think Gas Heating Services LTD will not be held responsible should the customer decide to get
any repairs done elsewhere, nor will they be liable for any invoices, unless otherwise agreed in
12. Think Gas Heating Services LTD will not listen to, or adhere to, any advice or demand, from
anyone other than an official governing body.
13. Think Gas Heating Services LTD will not be responsible for electrical failures to any part or
component within a system that an engineer is, or has worked on.
13a. A prime example of this is boilers that have had the power supply interrupted to them, whilst
being worked on, that then do not operate correctly after woulds. This is a common problem in the
14. Think Gas Heating Services LTD holds personal liability insurance cover which will cover up
to £5million pound worth of damage caused by the company. This does not affect the
payment terms and conditions
15. Any, and all, waste from the job will be deemed as the customers unless otherwise stated by
16. If any part of the job is deemed unsafe by Think Gas Heating Services LTD , then some or all
of the work will cease.Think Gas Heating Services LTD reserve the right to refuse or decline
any work at its own discretion.
17. All quotes are valid for 14 days after being sent
18. These terms & conditions may not be released, discharged, supplemented, interpreted, varied
or modified in any manner except by an instrument in writing signed by a duly authorised
representative of the Company & by the Customer. Further, these terms & conditions shall
prevail over any terms & conditions used by the Customer or contained or set out or referred
to in any documentation sent by the Customer to the Company; by entering into a contact with
the Company the Customer agrees irrevocably to waive the application of any such terms &
conditions. By entering into any further communication or interaction with the company, the
customer wholly understands and accepts all terms and conditions as written.
Mr Alex Staskiewicz
Think Gas Heating Services LTD
Think Gas Heating Services LTD